Expert Evacuation Assurance, Audits and Training
for the tourism and accommodation sector.
Built for real-world operational environments.
How I support Organisations
Evacuation planning and emergency situations
Personal Emergency Evacuation Plans (PEEPs) including Residential PEEPs
Disability-inclusive support for guests, including neurodivergent and hidden disabilities
Overnight and complex operational environments
Advisory support for third-party & Holiday let arrangements
Training and confidence-building for staff and leadership teams
Customer service training and assessment (NVQ-aligned programmes up to management level)
Collaboration with human resource teams on capability, reasonable adjustments and defensible decision-making
SERVICES
I support accommodation providers, holiday parks and attractions to move from assumption to assurance in emergency evacuation planning.
My work focuses on realistic, workable solutions for overnight, residential and complex occupancy environments and events, giving an industry-standard assurance that when evacuation arrangements are followed correctly they do work in practice, not just in theory.
-
Review, development and assurance of Personal Emergency Evacuation Plans (PEEPs), including Residential PEEPs, Overnight scenarios and complex or mixed used occupancies.
This service supports accommodation providers, holiday parks and attractions to ensure evacuation arrangements are workable, compliant and realistic in operation, not just documented on paper.
My approach focuses on disabled guests with mobility impairments, physical and long-term health conditions, mental health needs, neurodivergence, sensory, hidden disabilities, temporary or situational impairments and the elderly.
Each plan is tested against real operational conditions to ensure it can be followed safely and confidently by staff, including during overnight and short staffed scenarios.
The outcome is clear, defensible evacuation planning that works for guests, staff and operators alike.
-
Rudbach Consultants provides independent audits and compliance reviews focused on how safety and evacuation arrangements operate in real conditions, not just how they appear on paper.
This service includes:
Review of evacuation procedures, fire strategies and supporting documentation
Practical assessment of Personal Emergency Evacuation Plans (PEEPs) including Residential and overnight settings
Site walk-throughs to assess routes, refuges, signage, equipment and staff readiness
Review of disability inclusion arrangements, reasonable adjustments and human factors
Assessment of compliance against relevant legislation, guidance and recognised standards
Identification of gaps between documented procedures and live operational practice
Clear, prioritised recommendations that are realistic, proportionate and defensible
The Outcome
Greater confidence that arrangements are workable during real incidents
Evidence-based assurance for Senior leadership, regulators and insurers
Reduced reliance on assumptions and tick-box compliance
-
I deliver practical training and professional development for teams working in attractions, holiday parks, hotels, visitor environments and various accommodation sectors.
Training focuses on:
Emergency evacuation in live operational environments
Escalation and decision-making under pressure
Supporting disabled guests, including neurodivergent and hidden disabilities
Managing vulnerable occupants and complex needs
Overnight operations
Situations involving pressure or complexity
Confidence-building for frontline staff and leadership teams
-
Ongoing advisory support for organisations navigating complex or emerging risk areas, including third-party holiday lettings, residential use, vulnerable occupancy and regulatory change.
-
Independent guidance for individuals and small operators navigating changes affecting third-party holiday accommodation, short-term lets and residential rental arrangements.
This service focuses on helping people understand what new requirements mean in practice, where responsibility sits and what steps may be needed, including signposting to appropriate authorities or professional advice where required.
This service provides Guidance and Transitional support only.
How to work with Rudbach Consultants
Engagements are tailored to each organisation’s size, risk profile and operational complexity. Initial discussions focus on understanding your environment, priorities and challenges before any recommendations are made.
The process is simple:
Initial Enquiry
Make contact via the website with brief details about your organisation and setting
Scoping Conversation
A short, no obligation discussion to understand operational context, risk and requirements.
Proposed Support
Clear recommendations outlining the most appropriate service, scope and next steps.
Delivery & Assurance
Practical, proportionate support aligned to real operational conditions.
Rudbach Consultants operates independently and does not act as an enforcing or regulatory authority.
About Rudbach Consultants
-
Rudbach Consultants supports organisations across the tourism, accommodation and visitor and leisure economy with evacuation assurance, safety audits, training and advisory support.
The focus is on ensuring arrangements are realistic, proportionate and workable in live operational environments - not just compliant in theory.
-
All work delivered by Rudbach Consultants is underpinned by an evacuation assurance approach.
This means moving beyond assumptions and paperwork to understand how evacuation arrangements perform in real conditions, including overnight occupancy, complex environments, mixed-use sites and situations involving disabled or vulnerable guests.
The aim is not simply to identify gaps, but to provide organisations with confidence that their arrangements are defensible, practical and capable of being delivered by their teams.
-
A strong focus on real-world operations rather than theoretical compliance
Deep understanding of disability inclusion, reasonable adjustments and human factors
Experience across tourism, accommodation, events and residential environments
Integration of safety, training, customer service and people considerations
Practical, evidence-based recommendations that can be implemented and defended
-
Rudbach Consultants works with a wide range of organisations, including hotels, holiday parks, visitor attractions, third-party accommodation providers, residential settings and mixed-use environments.
Support is tailored to each organisation’s size, risk profile, operational complexity and regulatory responsibilities.
Rudbach Consultants was created to bridge the gap between policy, compliance and what actually happens on the ground, helping organisations build safer, more inclusive operations they can demonstrate, measure and trust.
Meet the Founder
I’m Fiona Rudbach, founder of Rudbach Consultants, with over 30 years experience across tourism, accommodation, events, safety and customer-facing operations.
I work with hotels, holiday parks and visitor attractions to help them move from assumption to assurance when it comes to emergency evacuation, disability inclusion and real-world operational safety.
My experience spans frontline operations, crowd safety, evacuation planning, training delivery, performance measurement, assurance and advisory roles across tourism, events and accommodation settings. This includes working with KPIs to assess readiness, response times, decision-making confidence and the effectiveness of evacuation and inclusion processes.
I specialist in environments where theory meets reality, including overnight scenarios, resource-limited operations and situations involving disabled guests, where decisions must work in practice, not just in theory.
Frequently Asked Questions
Here are some common questions about how Rudbach Consultants works and what to expect.
-
No Rudbach Consultants operates independently and does not act as an enforcing or regulatory body.
Our role is to provide assurance, guidance and practical support to help organisations understand and improve their arrangements.
-
No. Our work compliments existing roles by reviewing how arrangements operate in practice and identifying gaps, risks or improvements.
-
Yes. Support is proportionate and tailored, particularly for small operators, third-party holiday lets and individuals navigating complex or changing requirements.
-
Yes. Where appropriate, clear written outputs are provided outlining findings, recommendations and next steps.
-
Training can be delivered onsite, remotely or in blended formats depending on needs, environment and risk profile.
-
All engagements are tailored following an initial discussion to understand your environment, risks and priorities.
Testimonials & Professional Feedback
Trusted by professionals across the visitor attraction and leisure sector
The feedback below reflects professional collaboration with visitor attractions, resorts, charities and sector partners. It demonstrates how Rudbach Consultants work is received by Senior professionals operating in live, complex environments - balancing accessibility, safety, guest experience and practical delivery.
If you’d like to discuss how Rudbach Consultants can support your organisation, please get in touch.
Operational Impact & Guest Experience
“The feedback you provided, both positive and constructive, has been passed on to the relevant teams to support ongoing improvement.”
-Resort Excellence Duty Manager, UK Visitor Attraction
“Your feedback has given the teams real insight into a true reflection of guest experience.”
-Guest Experience Manager, Major UK Resort
Collaboration & Professional Trust
“We continue to value our working relationship and look forward to working together.”
-Senior Stakeholder Relations Lead, UK Visitor Attraction
“Thank you for your time and the detailed insight you shared. It has been sent on to Senior Management.”
-Resort Operations Team, UK Holiday Park
“Industry Recognition
“You don’t give yourself enough credit - it’s your personality that shines through. You are a caring, passionate and dedicated member of the theme park world.”
-UK Accessibility Manager, Major Theme Park Resort
“Your feedback, passion and ideas are absolutely wanted. We couldn’t improve without people like you.”
-Accessibility & Experience Lead, UK Theme Park Industry
Testimonials are shared with permission and anonymised to protect professional relationships.
Contact Us
Interested in working together? Share a few details below and I’II be in touch to discuss how I can support your organisation!